Effective Date: 05/14/2026

Welcome to OAK TREE BEHAVIORAL SERVICES! These Terms of Service outline the important details
about using our website and services. We’ve written them in plain language because we believe transparency builds trust.

By using our website Mental Health Therapy & Couple Counseling Services – Oak Tree Behavioral or engaging with our services, you agree to these terms. If you don’t agree with any part, please don’t use our website or services.

We may update these terms occasionally to reflect changes in our practice or legal requirements. We’ll
post the updated date at the top, and continued use of our website means you accept any changes.

OAK TREE BEHAVIORAL SERVICES is a group therapy practice providing:

• Individual therapy
• Couples therapy
• Family therapy
• Child and adolescent therapy
• Group therapy programs
• Firearm Informed Therapy
• EMDR, CBT, DBT
• Trauma Informed Therapy
• Addiction
• Premarital, marital
• Prenatal, pregnancy, postpartum
• Coparenting, blended/stepfamily counseling

Important: Our website provides information about our services but does not constitute therapy or establish a therapeutic relationship. Actual therapy begins only after completing our intake process, signing informed consent documents and scheduling your first appointment.

What You Can Do:

• Browse our website to learn about our services
• Complete contact forms and intake questionnaires through our secure EMR Therapy Notes
• Access resources and educational content
• Subscribe to our newsletter
• Schedule appointments through our secure client portal

What You Cannot Do:

• Use our website for any unlawful purpose
• Attempt to access restricted areas or other users’ information
• Share inappropriate, harmful, or offensive content
• Copy or distribute our copyrighted materials without permission
• Use automated systems to access our website excessively
• Misrepresent your identity or provide false information

Email Communications

By providing your email address through our website forms, newsletter signup, or client portal, you
consent to receive:
• Responses to your inquiries
• Appointment confirmations and reminders
• Our newsletter with mental health resources and practice updates
• Important updates about our services
• Administrative communications related to your care
You can unsubscribe from marketing emails at any time using the link provided in each email.

Text Message Communications

By providing your phone number and checking the appropriate consent box, you agree to receive text messages
from Oak Tree Behavioral Services regarding:
• Appointment reminders and confirmations
• Intake process updates and next steps
• Brief administrative communications related to your care
• Emergency or urgent practice updates

Text Message Details:

• Message frequency varies based on your engagement with our services
• Standard message and data rates may apply
• You can opt out at any time by replying “STOP” to any message
• Reply “HELP” for assistance
• For urgent matters, always call our office directly

Communication Security

While we use reasonable security measures including our HIPAA-compliant Therapy Notes EMR System, email and text messages are not completely secure. Please don’t include sensitive clinical information in these communications unless specifically requested as part of our secure intake process.

Information We Collect:

• Contact Information: Name, email, phone number when you complete forms
• Website Usage: How you navigate our site (cookies and analytics)
• Intake Information: Clinical and personal information you provide through our EMR System Therapy Notes
• Newsletter Data: Email addresses for our mailing list
• Client Portal Data: Information entered through our secure client management system

How We Use Your Information:

• To respond to your inquiries and provide requested services
• To improve our website and user experience
• To send newsletters and updates (with your consent)
• To communicate about appointments and services
• To comply with legal and professional obligations
• To process insurance claims (when applicable)
• To coordinate care with other healthcare providers (with your consent)

Information Sharing:

We never sell or share your personal information with third parties for marketing purposes. We may share information only when:

• Required by law or court order
• Necessary to protect safety (following professional ethics guidelines and mandatory reporting requirements)
• With your explicit written consent
• With our professional consultants bound by confidentiality agreements

For current clients, additional privacy protections apply under HIPAA and our Notice of Privacy Practices.

Scheduling Platform

We use Therapy Notes, a HIPAA-compliant intake management system, to:
• Process initial inquiries and intake forms
• Schedule appointments
• Send automated reminders
• Manage client communications
• Maintain secure client records

Your Responsibilities:

• Provide accurate and current contact information
• Respond to intake communications in a timely manner
• Attend scheduled appointments or provide appropriate notice for cancellations
• Keep your client portal login information secure

Our Cancellation Policy:

• 24-Hour Notice Required: Please provide at least 24 hours’ notice for appointment cancellations
• Late Cancellation Fee: $175.00 fee may apply for cancellations with less than 24 hours’ notice
• No-Show Fee: $175.00 fee applies for missed appointments without prior notice
• Emergency Exceptions: We understand that true emergencies occur and will work with you on a case by-case basis

All content on our website, including text, images, logos, and design elements, is owned by Oak Tree Behavioral Services or licensed for our use. You may view and use this content for personal, non-commercial purposes only.

Our therapists’ photos, bios, and professional content are proprietary and cannot be used without written
permission.

Our website may contain links to third-party websites or services (such as insurance providers, professional organizations, or mental health resources). We’re not responsible for their content, privacy practices, or terms of service. Use them at your own discretion.

Third-Party Services We Use:

• • Therapy Notes (Electronic health records)
  • Hushmail (Secure messaging)
  • Availity (Insurance billing)

No Medical Advice

Information on our website is educational and does not replace professional medical or psychological advice.
Always consult with a qualified healthcare provider for medical concerns.

Crisis Situations

If you are experiencing a mental health emergency:

• Call 911
• Go to your nearest emergency room
• Call the 988 Suicide & Crisis Lifeline (available 24/7)
• Metro Crisis 888-885-1222

Our website and online systems are not monitored 24/7 and should not be used for crisis communications.

Website Availability

While we strive to keep our website and EMR System running smoothly, we can’t guarantee they will always be available or error-free. We’re not liable for any disruptions or technical issues that may prevent access to our services.

Limitation of Liability

To the fullest extent permitted by law, Oak Tree Behavioral Services and its team members are not liable for any indirect, incidental, or consequential damages arising from your use of our website or online systems.

These terms are governed by Colorado state law. As a Colorado-based practice, we follow all applicable state licensing requirements and professional ethics codes including:

• CO Board of Licensed Professional Counselors
• CO Board of Psychology

If you have concerns about our services, you may contact the appropriate licensing board in Colorado.

Insurance

• We are in-network providers with majority of insurance plans
• Insurance benefits are verified through our EMR and Availity Platforms
• You are responsible for understanding your benefits and any applicable deductibles or co pays
• This practice does directly bill to any insurance or medical plan;

Payment

• Payment is due at time of service unless other arrangements have been made
• We accept Visa, Mastercard, American Express, Discover, HSA, and Care Credit.
• Outstanding balances over 365 days may be subject to being sent to
  collections.

We may suspend or terminate your access to our website or services if you violate these terms or our clinical policies. You may discontinue services at any time, though we encourage discussing termination in session when clinically appropriate.

We’re committed to making our website and intake system accessible to all users. If you encounter accessibility barriers, please contact us so we can assist you and improve our site.

Questions about these Terms of Service?

Oak Tree Behavioral Services

274 Union Blvd Suite 430
Lakewood, CO 80228
Phone: 303-250-1327
Email: info@oaktreebehavioral.com
Website: Mental Health Therapy &
Couple Counseling Services – Oak Tree
Behavioral

For clinical concerns or to schedule services, please use our secure contact methods through the Therapy Notes Client Portal system rather than general email.

Thank you for taking the time to read our Terms of Service. We’re here to support you on your journey toward growth and wellness.

Last Updated: 05/14/2026

These terms supplement but do not replace our Notice of Privacy Practices, informed consent documents, and other clinical agreements.